Knowledgebase
Why can't I see the food or activity search pop-up windows?
Posted by Weightplan.com Support on 13 February 2012 11:08 AM
The newer versions of Internet Explorer will automatically block all pop-up windows that are opened by web-pages themselves. We use pop up windows in various areas of the site to enable additional functions to be performed. An example of this type of pop-up window is the food search pop-up. This automatically opens when you try to add an item to your diary.

We would recommend that you always allow pop-up windows from our site to be automatically opened - this will make your browsing experience easier.

You may see a message beneath the Address Bar saying "Pop-up blocked. To see this pop-up or additional options click here...".
  • You should then click on this message and you will then be shown a sub-menu. 
  • You should select the second option called "Always Allow Pop-ups from This Site...".
  • After selecting this option, you will be asked to confirm that you would like to allow pop-ups from this site.
  • You should respond by clicking the 'Yes' button.
Once this is done, you will automatically see all pop-ups from the site. To complete the process, we suggest that you then log-out of the site and then log back in.
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