Why are the website pages not displaying correctly?
Posted by Support on 13 February 2012 11:07 AM
If the webpage does not display correctly it’s possible that your web browser is ‘caching’ the old page and not showing the new page. This is a very common occurence, and it's generally recommended if you're website page is not displaying correctly that you try clearing your cache first, before contacting support.

To speed up browsing, web browsers are built to download pages, graphics, etc. to your local computer and to store them there in an area called the ‘cache’. When you go back to the same page again, the information is loaded from your cache, rather from the internet site, and so the page loads much quicker.

Sometimes, the cache will not realise that a new version of the page has been put onto the website, and so you will continue to see the old page rather than the new.

You should also ensure that your cache updating is set to “automatically update” for the best performance.
It is possible to clear out the contents of your local web cache. The way to do this will depend on which browser you are using and which version you have.

In addition, some ISPs (internet service providers) cache pages locally themselves to reduce bandwidth costs. Where this is the case, it can be upto 24 hours before any updated pages will refresh. Unfortunately this is beyond our control.
If you have tried clearing your cache, have confirmed your browser settings are set to automatically update when viewing web pages, and you are still experiencing problems,or think you are getting errors on the site please send us a support request.

Clearing the cache on Internet Explorer PC.

In the top menu click on the ‘Tools’ item, then click on ‘Internet Options’.
This brings up a screen with 6 tabs across the top (General, Security, Content, etc.).
Next, click on 'General', then look for 'Browser History’ or ‘Temporary Internet Files'.
Click 'Delete', (then, if you are asked to, check 'Delete all offline content'), then click 'OK'. Click 'OK' again.

Clearing the Temporary internet files on Firefox on Mac.

Click on the menu-bar for the application and select the "Firefox" item. Next select "Preferences".
In the window that then appears, click on the "Privacy" item on the left (second item down the list).
Next, find the option called "Cache" - usually the last option in the list - and click on the "Clear" button.
Finally, click on the "OK" button and your cache will have been emptied.

Clearing the cache Firefox on PC.

For Firefox 3.0:
In the top menu (File, Edit, View, etc.) click on the "Tools" item, then click on "Clear Private Data"
Select the "cache" box and then click on "Clear Private Data Now
For Firefox 3.5:
At the top of the Firefox window, click on the Tools menu, and select Clear Recent History. Beside Time range to clear select how much of your history Firefox will clear. You should clear all of your history (Everything). Click the button next to Details to select what history to clear. Tick the box next to ‘Cache’ and click ‘Clear Now’.

Clearing the cache on Safari on Mac.

Click on the menu-bar for the application and select the "Safari" item.
Next select "Empty Cache".
On the pop-up window that appears click "Empty".
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